Question 1

How Many Bundles to I Need?

Accepted Answer

At LNS, we take pride in providing full, luxury bundles from weft to ends, giving you consistent density, movement, and a flawless finish. The number of bundles you need depends on your desired look. Whether you prefer a natural lightweight install or a full voluminous finish. Here's our expert recommendation:

-12" - 18" lengths (2 bundles for natural look or 3 bundles for added fullness)
-18" - 22" lengths (2-3 bundles for a natural, full appearance)
-24" - 30" lengths (3-4 bundles for optimal fullness and balance)

Pro Tip - The longer the hair the more bundles needed to maintain fullness from root to ends.

Question 2

Do I need a Closure or Frontal?

Accepted Answer

Closures and frontals are designed to give your install a natural-looking finish while protecting your leave-out and promoting healthy hair. Your choice depends on your desired style, maintenance level, and overall look.

Question 3

What does LNS Insider Membership include?

Accepted Answer

LNS memberships give access to member perks, education, and, for qualifying tiers, wholesale pricing. Choose the tier that fits your goals and experience.

Question 4

What’s the difference between the three tiers?

Accepted Answer

LNS Insider is for loyal retail customers who want perks, early access, and member-only savings.
LNS Pro Builder is for stylists and early-stage business owners who want wholesale pricing plus structured business education.
LNS Elite Partner is for established stylists and entrepreneurs who want high-level strategy, mentorship, and advanced training.

Question 5

Does LNS Insider include wholesale pricing?

Accepted Answer

No. Wholesale pricing is not included in LNS Insider. Wholesale access begins at the Pro Builder tier (and is subject to requirements).

Question 6

How do I get wholesale pricing?

Accepted Answer

Wholesale pricing is available through LNS Pro Builder and LNS Elite Partner, once purchase minimums are met and your membership is active and in good standing.

Question 7

Is wholesale access guaranteed?

Accepted Answer

No. Wholesale access is granted at the discretion of LNS and is contingent upon meeting purchase minimums, following brand standards, and maintaining an active membership.

Question 8

What are the wholesale minimums for each tier?

Accepted Answer

Pro Builder requires an $800 wholesale purchase within 60 days. Elite Partner requires a $2,500 annual wholesale commitment. Miss the requirement and wholesale access may be suspended or removed.

Question 9

Can I cancel my membership?

Accepted Answer

Yes. You may cancel anytime unless you are in a tier that requires a commitment (ex: Elite Partner monthly option). Benefits remain active until the end of your billing cycle.

Question 10

Are membership fees refundable?

Accepted Answer

No. All membership fees are non-refundable, including if you do not use the benefits.

Question 11

Can I transfer my membership to someone else?

Accepted Answer

No. Memberships are non-transferable and are intended for the person who purchased the plan.

Question 12

Do my benefits expire if I cancel?

Accepted Answer

Yes. Membership benefits apply only while your membership is active and in good standing.

Question 13

Do you guarantee business results from Pro or Elite?

Accepted Answer

No. All education, coaching, cohorts, and strategy provided by LNS are for educational purposes only. Results vary based on effort, execution, and market conditions.

Question 14

What happens if I miss a coaching session or cohort?

Accepted Answer

Missed sessions are not rescheduled, rolled over, or refunded. Please attend your scheduled sessions as planned.

Question 15

Is Elite Partner unlimited access to you?

Accepted Answer

No. Elite Partner includes strategy, mentorship, and guidance within the scope of scheduled sessions. It does not include emergency support, done-for-you services, or unlimited on-demand access.

Question 16

Can LNS change membership pricing or benefits?

Accepted Answer

Yes. LNS reserves the right to update pricing, benefits, and access with reasonable notice.

Question 17

Can LNS terminate a membership?

Accepted Answer

Yes. LNS reserves the right to refuse or terminate membership or wholesale access if policies, boundaries, brand integrity, or ethical standards are violated.

Question 18

When does a member order ship or become ready for pickup?

Accepted Answer

Your order processes in 5–7 business days before shipping or pickup. Shipping starts after processing and depends on the method selected at checkout.

Question 19

Do you accept returns or refunds on hair?

Accepted Answer

No. Due to the nature of the product and for sanitary reasons, all hair sales are final. No returns, refunds, or exchanges once an order is processed or shipped.

Question 20

What if my order arrives damaged or incorrect?

Accepted Answer

You must notify LNS within 48 hours of delivery with clear photos. Approved claims are resolved through replacement of the same item, subject to availability.

Question 21

How does local pickup work?

Accepted Answer

Your order must be paid in full. Wait for 5–7 business day processing and pickup confirmation. Same-day pickup is not available.

Question 22

What if my package says delivered but I didn’t receive it?

Accepted Answer

LNS is not responsible for packages marked “Delivered” by the carrier. Customers are encouraged to use secure delivery options and monitor tracking closely.

Question 23

Do I have to agree to these policies at checkout?

Accepted Answer

Yes. By completing your purchase, you acknowledge that you have read and agreed to LNS Hair’s Shipping, Handling, Pickup, Return, Refund, and Membership Terms.

FAQ

Frequently asked questions